Refund policy

Return & Refund Policy – SSOCAS

At SSOCAS, we want you to shop with confidence. That’s why we offer a clear, fair, and transparent return and refund policy.

Returns

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be unused and unworn
Be in the same condition as received
Include original packaging, accessories, and tags
Be accompanied by proof of purchase (order number or receipt)

Items that do not meet these conditions may be rejected.

How to Start a Return

To initiate a return, please contact us at:

📧 ssocasdreams@gmail.com

Include the following information:

Order number
Reason for return
Photos or evidence (if applicable)

Return address:
👉 [2907 Lakeland Dr, Nashville, TN 37214]

⚠️ Important:
Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide:

Return shipping instructions
A return label (if applicable)

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right with a replacement or refund.

Non-Returnable Items

The following items are non-returnable:

Personalized or custom-made products
Personal care items
Hazardous materials, flammable liquids, or gases
Final sale or discounted items
Gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to:

Return the original product.
Place a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be:

Unused
In original packaging
With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

Approved refunds will be issued to the original payment method.
Refunds are processed within 10 business days.
Your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

📧 ssocasdreams@gmail.com