Shipping policy

Last updated: [INSERT DATE]

OVERVIEW

This Shipping Policy applies to all orders placed through SSOCAS (“we”, “us”, “our”).
By placing an order on our website, you agree to the terms outlined below.

Our goal is to process and ship orders efficiently; however, shipping timelines are estimates and not guarantees.

ORDER PROCESSING TIME

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

We reserve the right to extend processing times during high-demand periods, product launches, promotions, or due to circumstances beyond our control.

SHIPPING DESTINATIONS

SSOCAS currently ships to:

United States
International destinations (availability may vary by country)

We reserve the right to restrict shipping to certain countries or regions at any time.

SHIPPING METHODS & DELIVERY TIMES

Delivery times vary depending on destination, carrier, and shipping method selected at checkout.

Estimated delivery times:

United States: 5–10 business days
International: 7–21 business days

These timeframes are estimates only and are not guaranteed.

SHIPPING COSTS

Shipping costs are calculated at checkout and are based on:

Destination
Shipping method
Order weight and size

Shipping fees are non-refundable, except where required by applicable law.

CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the sole responsibility of the customer.
SSOCAS has no control over these fees and cannot estimate their amount.

Failure to pay customs charges may result in the order being delayed, returned, or destroyed. In such cases, refunds will not be issued.

SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, you will receive a confirmation email containing tracking information, where available.

Tracking updates may take 24–72 hours to appear once the carrier has received the package.

LOST, DELAYED OR STOLEN PACKAGES

SSOCAS is not responsible for:

Delays caused by shipping carriers
Customs clearance delays
Incorrect or incomplete shipping addresses provided by the customer
Packages marked as “delivered” by the carrier but reported as missing or stolen

Once an order is handed over to the carrier, risk of loss transfers to the customer, to the maximum extent permitted by law.

We strongly recommend using secure delivery locations.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details at checkout.

Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense or considered abandoned without refund.

REFUSED OR UNCLAIMED PACKAGES

Packages that are refused or not claimed may be returned or destroyed by the carrier.

Such orders are not eligible for refunds, including original shipping costs.

FORCE MAJEURE

SSOCAS shall not be liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental actions, or carrier disruptions.